Welcome to our store, where your satisfaction is our top priority.
We understand that shopping for jewelry online can sometimes be daunting, which is why we've streamlined our shipping, returns, and warranty policies to ensure a seamless and worry-free experience for our customers. Here's everything you need to know:
Shipping: Fast, Reliable, and Free Worldwide Over $35
We're thrilled to offer FREE Direct Line Express Shipping on all orders Over $35, ensuring that your purchase reaches you promptly and securely. With Direct Line Express, your order will typically arrive within 4-12 working days from the time it is shipped, depending on your location. Whether you're across town or across the globe, you can trust us to deliver your order swiftly and efficiently.
Return & Refund Policy
30-Day Easy Returns
We want you to shop with confidence. If your purchase doesn’t meet your expectations, you can request a return or exchange within 30 days of delivery.
Items can be opened and tried on for sizing and inspection, but must be returned in original condition without signs of wear, damage, or modification.
How to Request a Return
- Contact us at support@kemstone.cn within 30 days of receiving your order.
- Provide your order number and the reason for return.
- We will send you return instructions.
Return Conditions
Eligible returns:
- Wrong item received
- Product defects or quality issues
- Item does not meet your expectations
Please note:
- Items must be returned in original condition.
- Original packaging should be included when possible.
Return Shipping
- If the item is defective, damaged, or incorrect, we will cover return shipping costs.
- For personal reasons (such as changing your mind or ordering the wrong size), return shipping costs are the customer's responsibility.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method.